Mystery Shopping Training
Mystery shopping is an important tool in market research used by top companies in which undercover shoppers evaluate the product quality more importantly the quality of customer service along with other elements of your customer’s experience. Companies use this method to evaluate the competition and also improve their level of customer service. It provides the business with the likes and dislikes of a consumer, to enhance the employees’ awareness of the product and also the importance of customer service.
The course is targeted for shoppers and organizations that wish to participate in mystery shopping of various retail/government outlets.
Mystery Shopping is undertaken by many businesses be it retails stores, banks, malls, restaurants, car rental companies, FMCG companies etc.
Ambeone “Mystery Shopper Training” programs will benefit your Organization in a variety of ways including: