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In today’s customer oriented business environment, customer service excellence is what will give you the competitive advantage to communicate your organizations professionalism & quality standards, gain market respect & customer loyalty, the opportunity to enhance customer relationships and hence secure a sustainable and strong bottom line.
Customers demand exceptional customer service and if provided creates lasting relationships. Great customer service is about understanding your customer, communicating effectively, valuing their preferences, delivering customer satisfaction and enhancing customer relationships.
We provide customized in-house customer service training to enable your staff to understand customer experience, build more effective customer relationships, and enhance your staff’s customer service skills through measuring and monitoring customer expectations.
Your customer handling staff will learn about customer experience management and will be able to handle each customer effectively, efficiently and ‘delight’ the customers with their attitude and performance through our unique “CARE” concept..
Who Should Attend
Customer facing staff.
Contact center representatives.
Customer Relations Management Team members
Call Center & Customer Service Representatives
The Customer Service Excellence Training will benefit your organization in many ways including
Improved customer experience and customer satisfaction.
Improved communication skills.
Improved staff morale and customer focus.
Excellent Customer Service standards in your organization.
Key Training Takeaways
10 simple steps to excellence in customer service
12 ways to Improve service delivery standards
10 ways to improve customer satisfaction
Understand different types of customers with cultural and emotional bridges and how to handle them.
Learn how to deal in unexpected situations and contingencies.
Understanding consumer behavior and how to deal with conflicts and difficult customers.
Customer Complaint management.
Carrying out Service recovery after a customer had a bad experience.