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The retail sector is one of the most competitive sector in UAE and the competition only continues to increase with the arrival of EXPO 2020. With increasing competition and due to word-of-mouth opinions spreading fast through social media and the internet, it is important for retailers to give each and every customer the best service possible to get the edge and stay profitable. Hence, it is vital to give giving your retail staff the skills and confidence to manage, control and close sales through retail excellence training. One of the mantras for being successful in the retail sector is to do the ordinary things extraordinarily.
Our Retail excellence training course will provide your team with customer service skills, communication skills through team building activities that improves their sales techniques and interpersonal skills. to close more sales while provide a great customer service and not creating a pushy forceful sale.
Who Should Attend
Staff involved in retail operations
Supervisors & retail managers
Sales Executives & Sales Manager
Store Managers & Staff
Customer Relation Managers
Customer Service Staff
Benefits of Retail Sales Training
Our Retail sales training program will benefit you in many ways including:
Learn to create a great first impression – Improve your interpersonal skills & customer service skills.
Master effective techniques for closing without being pushy – Sales training & communication skills
Techniques to provide excellent customer service & outshine competitors – Leadership Skills & Customer Relationship Management.
Achieve a measurable standard of service and making sure that the staff work towards it – Organizational Skills & Team building activities.
Learn the various aspects of
Basic Retail Excellence Module
Understanding Retail Business
Understanding Retail Consumer
Buying & Merchandising
Customer Service Skills
Team Building Activities
Customer Centric Sales Techniques
Retail Excellence Training
Customer Service Skills
Advance Retail Excellence Module
Retail Planning & Analysis
Building Retail Brands
Retail Strategy and Implementation
Shelf Resource Management
Market Based Analysis
Customer Relationship Management
Quality at Point of Sale
Achieving Retail Excellence
Cross selling & up selling
10 ways towards retail excellence in customer service
7 ways to ensure repeat business by building customer loyalty
7 ways to ‘delight’ your customers
8 communication skills for effective retail selling