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The course is designed to provide understanding on team work by enhancing their Interpersonal skills and train them on how to understand conflict patterns, learn conflict management strategies and Handle disagreements constructively.
Ambeone’s intensive training course has been put together to help develop participants team working skills. It will help them define a common goal, understand how they want to work together as a team and create an understanding of the behaviors required to develop better team performance
Who Should Attend
The course is ideal for team leaders, supervisors, managers and team members.
Benefits of the Program
Participants will learn and practice how to be effective in interpersonal skills and learn the 5 step process for conflict management and use assertive and empathetic communication for managing conflicts successfully.
Interpersonal Skills Training Outline
What are Interpersonal Skills
Components of Interpersonal Skills
How to use Problem Solving for Interpersonal skills
Decision Making for Interpersonal Skills
Conflict Management Training Outline
Understand the different types and sources of conflicts;
Learn the Conflict Styles and understand common conflict tendencies;
Natural Human reactions to Conflict
Using Rational Approach for conflict management
Objectivity vs. Subjectivity in Conflict management
Learn the main conflict management strategies, techniques and tools.